Dinamitek presents the conditions of sale of LTF equipment

Everything you need to know about LTF's terms of sale with Dinamitek

All LTF equipment follows the following rules for returns and product warranty management .

Given that LTF is an industrial company renowned worldwide for the quality of its products and the reliability with which it manages customer relationships, it is important to read the purchase conditions it has declared.

Please note that you must keep the shipping document, invoice, instruction manual, and original packaging in perfect condition to exercise your return and warranty rights.

First of all, it's important to specify that the shipping of the goods is at the customer's expense and risk . Therefore, please be careful to indicate the delivery address clearly and in detail, including whether it is an area where delivery is difficult, taking into account the size and weight of the item you purchased. Any storage and re-deliveries to different addresses are handled at your expense. By making arrangements in advance, you will avoid unnecessary expenses.

Any damage during transport must be reported directly to the courier : if the package is visibly damaged or tampered with, accept it with reservations, photographing the damaged part if possible.
If, however, they want to deliver something that visibly does not correspond to what you ordered, you must refuse the goods, raise a complaint with the carrier and send an email notification of the problem, so that we can determine whether the problem is originating from the courier's warehouse or from LTF 's.

You can request a return within 14 days of receiving the goods by sending an email indicating the order number, invoice number, and product code.
Returns of LTF machines must be previously justified and accepted by LTF . Returns are at the customer's expense. If the return is accepted, you must carefully package the goods, including a copy of the delivery note. The package must be marked "RETURN OF MATERIAL" and include the order number. We will discuss this with you to determine whether it is appropriate to request insured shipping, as LTF reserves the right to refuse a package if it arrives damaged.

In summary, LTF accepts returns of products only if:

• the return has been agreed;
• the goods, including original accessories and manuals, are intact and in their original packaging;
• ship at your own expense with a regular transport document

All LTF products are covered by a warranty. The warranty is provided by the manufacturer.

LTF equipment is supplied by various manufacturers, including HOLZKRAFT woodworking machinery, OPTIMUM metalworking machinery, UNICRAFT load handling equipment, ASTURO painting systems, FERM power tools, and many others. AIRCRAFT air tool equipment, HOLZKRAFT woodworking equipment, and METALLKRAFT metalworking equipment are also available.

Warranty repair requests must be made by the customer to the designated service center. If you have difficulty communicating with the service center, we can assist you by acting as an intermediary. You will not be charged a fee for this service. Shipping costs, if applicable, will be your responsibility. You must provide the service center with the purchase invoice, instruction manual, and the original, undamaged packaging .

The situation is different if you receive a faulty or defective item: you can request a replacement within 14 days , without incurring any additional shipping costs. If you need a replacement under warranty , contact us and we will arrange shipping of the products and get your item to you in working order as quickly as possible.

LTF offers technical assistance for the use of its equipment . Your requests can be forwarded through our customer service. Send us an email with your order number and purchase date , item code and description, and, if applicable, the product serial number . We will quickly provide you with the information and instructions to resolve the issue.

Easy customer service, with Dinamitek